Continuing MacBook saga
December 20, 2006 on 10:41 am |Categories: apple, macbook, macintosh, my life, technology
Tags: apple, china, customer-service, logistics, macbook, macintosh, my life, nightmare, technology, tnt
Apple and TNT are complete knobs. Really. They are.
As I posted before, my MacBook went bananas. And I’ve had a hell of a time trying to arrange a replacement. Originally, they agreed to do a straight-out swap, and DOA MacBook #1 (which will henceforth be known as Hiroshima) was promptly returned via the ever-useless TNT:
Apple are going to replace it - they say it’ll take a week but I’m sceptical given that it’s a configure-to-order machine, and the new one will need to be shipped out from China.
Oh capitalism. How you mock me.
So, in the best spirit of tempting fate, more mocking was to come. The one-week shipping time for MacBook #2 turned into an indefinite malaise - I received notification that it had been built and dispatched, but the TNT package tracker showed no movement whatsover after the first two days, as you can see here. TNT aren’t sure (which amazes me), but think it’s still in China. Apple don’t know. TNT are investigating with Apple. Apple are waiting on a response from their investigation with TNT.
A woman at TNT kindly explained to me that there is a time zone difference between China and the U.K., which is why the Chinese warehouse’s investigations had taken so long. I pointed out that while this was perfectly reasonable, the time difference was in fact in the region of eight hours, and not five days. Harumph.
I called Apple this morning, and was ready to either get angry at them or demand a refund. To my surprise I actually got a straight answer: that MacBook #2 is now considered MIA somewhere in Asia. It shall henceforth be known as Colonel Walter E. Kurtz.
The other upshot of that call is the appearance of MacBook #3, which is (hopefully) being frantically assembled at this very moment. I’m also getting a ‘goodwill’ payment for my troubles.
I’ll believe it when I see it.
Stay tuned for updates on the Lazarus MacBook…
2 Comments »
RSS feed for comments on this post. TrackBack URI
Leave a comment
Powered by WordPress with Pool theme design by Borja Fernandez.
Entries and comments feeds.
Valid XHTML and CSS. ^Top^
Fear not Mr West. I’m sure it’ll be in your well informed paws in no time. Kurtz advised to sell the car, sell the house, sell everything-I’m sure your Mac will follow suit. Incidently, I need your help with the old computers, two questions which I’ll talk to you about in person in order to preserve your blog and not have it turn into some ‘Ask the Oracle’ page. I also need to return your dvd’s.
Comment by Chuffy — 3rd January 2007 #
As you spoke, it has arrived.
Email/text me about the computer problem (bigredball@gmail.com). Cheers about the DVDs - completely forgot about them when I left.
Old Gregg: Have you ever drunk Bailey’s from a shoe?
Comment by Graeme — 4th January 2007 #